Lastpass support ticket9/16/2023 Find the tile for LastPass and click on background.html.Ensure that 'Developer Mode' is checked in the upper right.Startup Chrome -> Right click on the LastPass Icon -> Manage Extension.If you're having problems with the LastPass for Chrome extension: If you have not created a Support Ticket yet, please do so by clicking here. Attach the zip file to your Support Ticket.Go to the directory where you saved the web page file and select the filename and the filename_files directory, right click and send to a compressed folder (zip them up basically).Go to File -> Save Page As -> pick a good filename and hit Save.Go to LastPass Icon -> Fill Forms -> Clear Forms to ensure that your personal data is not on the page.If you have not created a Support Ticket yet, please do so by clicking here Send us all of the collected files by zipping them up and attaching them to your Support Ticket.If the URLs you went to are sensitive you can edit them out of the collected log files. %TEMP%\Low\lastapp*.log* (eg:C:\Users\johndoe\AppData\Local\Temp\Low\lastapp.log) %TEMP%\Low\lastpass*.log* (eg:C:\Users\johndoe\AppData\Local\Temp\Low\lastpass.log) %TEMP%\Low\lastpass_setup.log* (eg:C:\Users\johndoe\AppData\Local\Temp\Low\lastpass_setup.log) Collect the following log files (if exitsts):.After you have successfully reproduced the issue, stop using the program. Start the LastPass component, with which you have problem(Installer, Internet Explorer or Lastpass For Applications), and try to reproduce the issue.If you have the possibility please record the whole process on video.If you're having issues with the LastPass Installer or LastPass IE addon: Attach any errors to your Support Ticket.Make sure you select 'All' in the console to see all the errors. If you do not see anything related to LastPass you'll probably need: console^2. With the current Lastpass Firefox addon installed on your compouter, check Firefox -> Tools -> Web Developer -> Error Console (if you can't find the Error Console, hitting Ctrl+Shift+J, or Command+Shift+J on Mac OS X, will also bring it up).If you're having problems with the LastPass Firefox addon: NOTE: If you are using a LastPass multifactor authentication scheme (eg: Grid, Sesame, YubiKey, Google Authenticator, etc.) then you may not remain logged in after a browser restart, depending on your offline and trust settings.If you're using a product like NoScript, click on NoScript Icon -> Recently Blocked -> Always Allow from LastPass.
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